Accessible Customer Service Training Program



Contact Us About Workshop Dates


One Day In House Workshop for employers

8:30am to 4:00pm

  • Understanding your obligations under the Accessibility for Ontarians with Disabilities Act (AODA)
  • How to know if you meet the regulations
  • What is Accessibile customer service
  • Following the Accessible Customer Service Regulations
  • How to audit your workplace
  • How to implement changes to meet the new regulations
  • Tools for Meeting Customer Service Regulations
  • Step by step approach for new regulations
  • How to provide customer service for persons with disabilities
  • Identify resources you can use to manage accessibility

** This session will allow you to meet the training obligations under the Customer Service Regulation 429/07  — ask about customization for your company!